Understanding UKVI accounts: Common issues and solutions

A UKVI (UK Visas and Immigration) account is an online account that allows individuals with UK immigration permission to manage their status digitally. The account is essential for proving the right to live, work and study in the UK online, following the abolition of physical visa documents in October 2024. For more information on how to create a UKVI account, please visit how to create a UKVI account.

Below we consider the key purpose and capabilities of a UKVI account together with some common issues encountered and how to solve them.

Accessing and managing immigration status

Individuals can view their ‘eVisa’ details, including the type of permission, expiry dates, and any conditions or restrictions attached to their stay in the UK via https://www.gov.uk/get-access-evisa.

Proving immigration status

Since visa holders now receive an eVisa instead of a physical document, the UKVI account allows them to share their status with employers, landlords and educational institutions by generating a share code via the Home Office view and prove service. You can find out more information on how to prove Immigration status here.

Updating personal details

Visa holders can update their contact details (email, phone number, and home address) to ensure their records remain accurate. For more information, please visit how to update your UKVI account login details.

Linking travel documents

If a visa holder renews their passport, they can use their UKVI account to link new passports to their eVisa, ensuring smooth travel in and out of the UK. For more information, please visit how to travel with your eVisa.

Applying for permission to enter or stay in the UK

Depending on their circumstances, applicants may be able to apply for permission to enter or stay in the UK via their UKVI account, verifying their identity via the ID Check app rather than attending a biometrics appointment.

Contact us

For further information on how we can support you with immigration related matters, please contact a member of our Immigration team or complete an enquiry form, below.